f333 Terms & Conditions — Know Your Rights and Responsibilities

1 Introduction

Welcome to f333, an online casino and sports betting platform operated under the domain f33app.net and serving players in Bangladesh. These Terms & Conditions ("Terms") govern all use of the f333 website, mobile browser application, and any related services (collectively, the "Platform"). The Terms apply to every visitor, registered user, and player who accesses or uses any part of the Platform.

References to "f333", "we", "us", or "our" mean the operator of the f333 platform. References to "you", "your", or "the player" mean any individual accessing or using the Platform. References to "account" mean a registered f333 player account. References to "BDT" or "৳" mean Bangladeshi Taka, the exclusive currency of the Platform.

These Terms must be read alongside the f333 Privacy Policy and the Responsible Gaming Policy, both of which form part of the agreement between you and f333. In the event of any conflict between these documents, these Terms & Conditions shall take precedence.

f333 reserves the right to update, amend, or replace these Terms at any time. Material changes will be communicated to registered players via the email address associated with their account. Continued use of the Platform following notification of changes constitutes acceptance of the revised Terms.

2 Eligibility

To be eligible to register and use f333, you must satisfy all of the following conditions at all times:

• You are at least 21 years of age;
• You are accessing the Platform from a jurisdiction in which online gambling is not prohibited under applicable local law;
• You are acting on your own behalf as a private individual and not as an agent or representative of any third party;
• You are not subject to any self-exclusion order, voluntary or otherwise, issued by f333 or any other gaming platform;
• You are not a current employee, director, contractor, or immediate family member of an employee or director of f333 or any of its affiliated game studio partners;
• You have not previously had an f333 account closed for breach of these Terms.

f333 reserves the right to request identity and age verification documents from any player at any time, including but not limited to: national identity card (NID), passport, birth certificate, or bKash/Nagad account ownership confirmation. Failure to provide satisfactory verification documents within the requested timeframe may result in account suspension and restriction of withdrawals pending review.

Where f333 determines, at any stage, that an account has been registered or used by an individual under the age of 21, the account will be immediately closed, all pending withdrawals will be cancelled, and any balance held in the account — including deposits — may be forfeited in accordance with applicable regulatory obligations. f333 accepts no liability for losses incurred by underage users and will report confirmed underage gambling to relevant authorities where required by law.

3 Account Registration

3.1 One Account Per Player

Each player is permitted to hold one (1) registered account on f333 at any time. Opening or operating multiple accounts — whether under the same or different names, email addresses, phone numbers, or payment methods — is strictly prohibited and constitutes grounds for immediate account closure and forfeiture of all balances across all associated accounts.

3.2 Accurate Information

You must provide accurate, truthful, and complete information at the time of registration, including your full legal name as it appears on your national identity document, a valid email address, a valid Bangladesh mobile number, and your date of birth. You must keep this information current and notify f333 promptly of any changes via the account settings page or by contacting support.

3.3 Account Credentials

Upon successful registration, you will create a username and password. You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your account credentials with any other person. f333 will never request your password through any channel. Any access to your account using your correct credentials will be treated as access by you unless you have previously reported a security incident to f333 support.

3.4 Verification Process

f333 operates a Know Your Customer (KYC) verification process in line with responsible gaming and anti-money laundering obligations. Players may be required to submit identity documents, proof of address, and proof of payment method ownership before withdrawals are processed. f333 aims to complete standard KYC reviews within 24 hours of document receipt. Players are encouraged to complete verification early to avoid delays at the time of withdrawal.

3.5 Account Currency

All f333 accounts are denominated exclusively in Bangladeshi Taka (BDT / ৳). No other currency is supported. Deposits made via international cards (Visa, Mastercard) will be converted to BDT at the prevailing exchange rate at the time of the transaction; any conversion costs are detailed transparently prior to confirmation of the deposit.

4 Deposits & Withdrawals

4.1 Accepted Payment Methods

f333 accepts the following payment methods for deposits and withdrawals: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. All transactions are processed in BDT. Payment methods available to a specific player may vary depending on account verification status and transaction history.

4.2 Minimum Deposit

The minimum deposit amount on f333 is ৳100. There is no maximum deposit limit under standard account conditions; however, f333 reserves the right to impose deposit limits on specific accounts in connection with responsible gaming obligations or at the player's own request.

4.3 Withdrawal Processing

Withdrawal requests submitted via bKash, Nagad, Rocket, or Upay are typically processed within one to six hours during standard operating hours (Bangladesh Standard Time, UTC+6). Withdrawals via Visa or Mastercard may take three to five business days. All withdrawals must be made to a payment method registered in the same name as the f333 account holder. f333 does not process withdrawals to third-party accounts under any circumstances.

4.4 Withdrawal Conditions

Before a withdrawal can be processed, the following conditions must be met:

• The player's account must have passed the required KYC verification;
• Any active bonus wagering requirements attached to the account balance must have been fully completed;
• The withdrawal amount must not exceed the available real-money balance (bonus funds are not withdrawable until wagering is complete);
• The player must not be subject to any active account review, security hold, or responsible gaming restriction.

4.5 Anti-Money Laundering

f333 is committed to preventing money laundering and the use of the Platform for any financial crime. f333 reserves the right to request source-of-funds documentation for deposits or withdrawal requests that are unusually large or inconsistent with a player's stated activity. Any player found to be using f333 to facilitate money laundering, fraud, or any financial crime will have their account permanently closed, all funds frozen, and the matter reported to relevant authorities.

5 Bonuses & Promotions

5.1 General Bonus Terms

f333 offers bonuses and promotions to eligible players from time to time, including welcome bonuses, deposit match bonuses, free spins, cashback offers, and tournament prizes. Each bonus is subject to specific terms communicated at the point of offer, including the wagering requirement, minimum odds (for sports bonuses), eligible games, expiry date, and maximum withdrawal cap (if any).

5.2 Wagering Requirements

Bonus funds credited to a player's account must be wagered a specified number of times before they or any winnings derived from them become withdrawable as real money. The applicable wagering multiplier is stated clearly for each bonus. Wagers placed on games with an RTP above 97% or on certain table game combinations may contribute at a reduced rate toward wagering requirements; this will be stated in the specific bonus terms.

5.3 One Bonus at a Time

Players may hold only one active bonus at a time. Accepting a new bonus while an existing bonus has an outstanding wagering requirement will be subject to the rules stated in the individual promotion — in most cases, the earlier bonus will be forfeited. Players are encouraged to review their bonus status in the account dashboard before opting into any new promotion.

5.4 Bonus Abuse

f333 actively monitors for bonus abuse, including but not limited to: creating multiple accounts to claim welcome bonuses repeatedly, coordinated wagering with other players to guarantee bonus conversion, using bots or automated systems to complete wagering requirements, and exploiting system errors to obtain unintended bonus funds. Any account found to be engaging in bonus abuse will be closed and all associated balances forfeited without prior notice.

5.5 Promotional Changes

f333 reserves the right to modify, withdraw, or discontinue any promotion at any time. Changes to ongoing promotions will be communicated to players who have already opted in via their registered email address. f333 is not liable for any perceived loss arising from the amendment or withdrawal of a promotion that a player had not yet activated.

6 Game Rules & Fair Play

All casino games available on f333 are provided by certified third-party game studios including Evolution Gaming, Pragmatic Play, Spribe, NetEnt, Microgaming, Ezugi, and Play'n GO. Each game operates under its own set of rules published by the relevant studio, and by playing any game on f333 you agree to abide by those rules.

All games use independently audited and certified Random Number Generators (RNG) to ensure that outcomes are unpredictable, unbiased, and not influenced by f333 or any player. Crash games provided by Spribe (including Aviator) use a provably fair algorithm; players may independently verify each game result using the seed verification tool available in the game interface.

Return-to-Player (RTP) percentages are displayed on every slot game available on f333. These figures represent theoretical long-run payout rates and do not guarantee any specific outcome for any individual player or session. Gambling is a game of chance, and f333 does not guarantee profits or predict individual outcomes.

7 Sports Betting Rules

The f333 sportsbook covers cricket (including BPL, IPL, T20 World Cup, and bilateral series featuring the Bangladesh Tigers), football, kabaddi, and other sports. Sports betting markets are subject to the following general rules.

7.1 Settlement

Markets are settled based on the official result as declared by the relevant governing body (e.g., ICC, BCB, FIFA) or, where no official result is available, on the basis of information from a recognised sports data provider. In-play markets are settled immediately upon the conclusion of the relevant event or market condition.

7.2 Void Bets

A bet will be declared void and the stake returned if: the event is cancelled or postponed beyond 48 hours; the market is suspended before the relevant event concludes; or f333 determines that a manifest pricing error has occurred. Void bets do not count toward bonus wagering requirements.

7.3 Maximum Payout

f333 applies a maximum payout cap per event per player. The applicable cap is displayed in the betting slip at the time of bet placement. Any winnings exceeding the stated cap for a single event will be settled at the cap amount.

7.4 Integrity

Bets placed on events that are subsequently found to have been subject to match-fixing, spot-fixing, or any form of corruption may be voided and stakes forfeited. f333 cooperates fully with sporting integrity bodies and law enforcement agencies investigating such matters.

8 Account Security

f333 uses 256-bit SSL encryption across all pages of the Platform. Passwords are stored as one-way cryptographic hashes and are never stored or transmitted in plain text. Two-factor authentication (2FA) via SMS is available to all registered players and is strongly recommended.

You are responsible for:

• Keeping your username, password, and 2FA codes strictly confidential;
• Not allowing any other person to access your account;
• Logging out of your account after each session, particularly when using shared or public devices;
• Notifying f333 support immediately if you suspect unauthorised access to your account.

f333 will never contact you asking for your password, PIN, or two-factor authentication code. Any communication claiming to be from f333 and requesting such information should be treated as fraudulent and reported to our support team immediately at [email protected].

9 Responsible Gaming

f333 is committed to providing a safe and responsible gambling environment. All of the following tools are available free of charge to every registered player from the account dashboard:

• Deposit Limits: Set daily, weekly, or monthly deposit caps in BDT;
• Loss Limits: Set a maximum loss threshold per day, week, or month;
• Session Time Limits: Restrict the length of individual gaming sessions;
• Reality Checks: Receive periodic on-screen reminders of time spent playing;
• Cool-Off Period: Temporarily suspend your account for a period of 24 hours to 90 days;
• Self-Exclusion: Permanently close your account. Self-exclusion requests are processed within 24 hours and are irreversible for a minimum period of 12 months.

f333 enforces a strict 21+ age restriction and does not permit gambling by individuals under the age of 21 under any circumstances. If you are concerned that gambling is negatively affecting you or someone you know, please contact our 24/7 support team via live chat or at [email protected]. For further guidance, please read the full Responsible Gaming Policy.

10 Account Suspension & Closure

f333 reserves the right to suspend, restrict, or permanently close any player account, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions;
• Provision of false, inaccurate, or misleading information during registration or KYC verification;
• Operation of multiple accounts (duplicate accounts);
• Suspected or confirmed bonus abuse, collusion, or use of automated betting systems;
• Suspected or confirmed fraud, money laundering, or other financial crime;
• Account registered or used by a person under the age of 21;
• A valid self-exclusion request by the account holder;
• A direction from a regulatory, law enforcement, or judicial authority.

Where an account is closed due to a breach of these Terms, f333 reserves the right to forfeit any balance remaining in the account, including both real-money and bonus funds. Where an account is closed for reasons other than a breach (e.g., voluntary closure or self-exclusion), any verified real-money balance will be returned to the player via their registered payment method after all applicable checks have been completed.

11 Intellectual Property

All content on the f333 Platform — including but not limited to the f333 brand name, logo, website design, page layout, graphics, software, source code, game interfaces, and written content — is the intellectual property of f333 or its licensed content providers and is protected by applicable copyright, trademark, and intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial gambling purposes in accordance with these Terms. You may not copy, reproduce, modify, distribute, publicly display, reverse-engineer, or create derivative works from any part of the Platform without the prior written consent of f333.

12 Limitation of Liability

To the maximum extent permitted by applicable law, f333 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, including but not limited to: loss of profits, loss of data, loss of opportunity, or loss of goodwill.

f333 does not guarantee uninterrupted or error-free access to the Platform. Scheduled and emergency maintenance may result in temporary service interruptions. f333 will use reasonable efforts to minimise downtime and to notify players of scheduled maintenance in advance.

f333's total aggregate liability to any player in connection with any single incident or series of related incidents shall not exceed the value of the real-money balance held in the player's account at the time the claim arises, or ৳10,000, whichever is lower, except where liability cannot be limited by law (e.g., in cases of fraud or death or personal injury caused by negligence).

Gambling involves financial risk. f333 is a platform that facilitates legal recreational gambling. f333 does not guarantee winnings, predict outcomes, or take any responsibility for financial losses incurred by players as a result of gambling activity on the Platform. Players accept all gambling risk voluntarily and acknowledge that they may lose some or all of the funds they deposit.

13 Privacy & Data

f333 collects, processes, and stores personal data in accordance with our Privacy Policy, which forms part of these Terms. By registering an account, you consent to the collection and processing of your personal data as described in that policy. f333 does not sell or rent personal data to third parties. Data is shared only with payment processors, game studios, and regulatory authorities where required by law or these Terms.

f333 applies technical and organisational security measures to protect player data against unauthorised access, loss, or disclosure. These measures include SSL encryption in transit, hashed password storage, restricted staff access to player data, and regular security audits. Despite these measures, no transmission over the internet is 100% secure; f333 cannot guarantee absolute security of data transmitted to or from the Platform.

14 Amendments to These Terms

f333 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material — meaning they affect player rights, bonus terms, withdrawal conditions, or eligibility criteria — f333 will notify registered players via the email address held on file at least seven (7) days before the changes take effect.

Non-material amendments (such as corrections to typographical errors, clarifications that do not change the substance of any clause, or changes to contact information) may be made without prior notice. The current version of these Terms is always available on this page, with the effective date displayed at the top of the document.

If you do not agree to an amendment, you must stop using the Platform before the effective date of the change. Continued use of f333 after the effective date of any amendment constitutes your acceptance of the revised Terms.

15 Governing Law & Dispute Resolution

These Terms & Conditions and any dispute arising out of or in connection with them shall be governed by and construed in accordance with applicable law. f333 operates as a safe and reliable platform committed to fair play and player protection.

15.1 Complaints Procedure

If you have a complaint about any aspect of your f333 experience, please contact our support team in the first instance via live chat (available 24/7 via your account dashboard) or by email at [email protected]. Our team will acknowledge your complaint within 24 hours and aim to resolve it within five (5) business days of receipt.

15.2 Escalation

If you are not satisfied with the outcome of your complaint following f333's internal review, you may escalate the matter in writing to [email protected] marked "Escalated Complaint — For Senior Review". f333 will provide a final written response within fourteen (14) business days of receipt of an escalated complaint.