f333 Privacy Policy — Your Data, Your Rights, Our Commitment

1 Introduction

f333 ("we", "us", "our") operates the online casino and sports betting platform at f33app.net, serving registered players in Bangladesh. We take the privacy and security of your personal data seriously. This Privacy Policy sets out in clear, formal terms what data we collect, why we collect it, how it is stored and protected, who may access it, and what rights you have over it.

This policy applies to all personal data collected through: the f333 website and any mobile browser interface; the account registration and verification process; deposits and withdrawals conducted via bKash, Nagad, Rocket, Upay, Visa, or Mastercard; live chat, email, and WhatsApp support interactions; and any promotional communications from f333 to which you have consented.

This Privacy Policy should be read alongside the f333 Terms & Conditions and Responsible Gaming Policy. By registering a player account on f333, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

2 Data Controller

For the purposes of this Privacy Policy, the data controller responsible for your personal information is the operator of the f333 platform. The data controller determines the purposes and means by which personal data is processed. All data rights requests, privacy inquiries, and complaints must be directed to the f333 support team at [email protected].

Where f333 engages third-party service providers to process personal data on its behalf (for example, payment processors or game studios), those third parties act as data processors and are bound by contractual obligations to process your data only in accordance with f333's instructions and this Privacy Policy.

3 Personal Data We Collect

The table below summarises the categories of personal data f333 collects, the specific data points within each category, and the primary purpose for which each category is collected.

f333 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where a government-issued identity document submitted for KYC purposes incidentally contains such information (e.g., a photograph). In such cases the sensitive data is not separately recorded or processed — only the identity verification outcome is retained.

4 How We Collect Your Data

f333 collects personal data through the following channels:

4.1 Direct Collection

Data you provide directly when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or opt into a promotional communication. This is the primary source of your personal data on f333.

4.2 Automated Collection

Data collected automatically when you use the f333 platform, including your IP address, device identifiers, browser fingerprint, session data, and gameplay logs. This data is collected by our platform infrastructure and, where applicable, by first-party cookies and session storage as described in Section 9.

4.3 Third-Party Sources

In limited circumstances, f333 may receive data about you from third-party sources, including:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) confirming transaction status and account ownership;
• Identity verification services used to cross-check NID or passport data submitted during KYC;
• Fraud prevention services that flag IP addresses or device fingerprints associated with known fraudulent activity.

f333 does not purchase marketing lists or acquire personal data from data brokers.

5 How We Use Your Personal Data

f333 uses your personal data only for the purposes listed below. We do not use your data for any purpose that is incompatible with the purpose for which it was originally collected.

• Account management: Creating, maintaining, and closing your f333 player account;
• Identity and age verification: Confirming that you are at least 21 years of age and that the identity you have provided is genuine;
• Payment processing: Facilitating deposits and withdrawals in BDT via your chosen payment method;
• Game operation: Running games, recording outcomes, settling bets, and managing bonus balances;
• Customer support: Responding to your queries, resolving complaints, and providing technical assistance;
• Security and fraud prevention: Detecting and preventing unauthorised access, duplicate accounts, bonus abuse, and financial fraud;
• Anti-money laundering (AML) compliance: Monitoring transactions for patterns consistent with money laundering or other financial crime and reporting as required by law;
• Responsible gaming: Monitoring gameplay patterns for signs of problem gambling, enforcing deposit limits and self-exclusion requests, and communicating responsible gaming resources;
• Legal compliance: Retaining records as required by applicable law and responding to lawful requests from regulatory, law enforcement, or judicial authorities;
• Platform improvement: Analysing aggregated, anonymised usage data to improve the f333 platform, game selection, and user experience;
• Marketing communications: Sending promotional emails and SMS messages about f333 bonuses and offers — but only where you have given explicit prior consent, and subject to your right to withdraw that consent at any time.

6 Legal Basis for Processing

f333 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and f333 — i.e., to operate your account, process payments, and deliver gaming services;
• Legal obligation: Processing required to comply with applicable law, including anti-money laundering regulations, age verification obligations, and data retention requirements;
• Legitimate interests: Processing necessary for f333's legitimate interests in platform security, fraud prevention, and service improvement, where those interests are not overridden by your rights and interests;
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications. You may withdraw consent at any time by contacting support or using the unsubscribe link in any marketing email.

7 Data Sharing & Third Parties

f333 may share your personal data with the following categories of third parties:

7.1 Payment Processors

bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive the transaction data necessary to process your deposits and withdrawals. Each payment processor operates under its own privacy policy and data security standards. f333 shares only the minimum data required for each transaction and does not grant payment processors access to your gaming history or support records.

7.2 Game Studio Providers

Game providers such as Evolution Gaming, Pragmatic Play, Spribe, NetEnt, Microgaming, and Ezugi receive an anonymised player token and session data necessary to operate their games within the f333 platform. These providers do not receive your name, contact details, or payment information.

7.3 Identity Verification Services

Where f333 uses a third-party KYC or identity verification service, your identity documents and verification data are transmitted to that service over encrypted channels. The verification service returns only a pass/fail outcome and a reference number; f333 retains the outcome, not a copy of your identity document held by the third-party service.

7.4 Legal and Regulatory Authorities

f333 will disclose personal data to law enforcement agencies, regulatory authorities, or courts when required to do so by applicable law, a valid legal order, or a legitimate investigation into financial crime or sporting integrity. f333 will, where legally permitted, notify the affected player of any such disclosure.

7.5 Business Transfers

In the event of a merger, acquisition, or sale of assets involving f333, player data may be transferred to the successor entity. Affected players will be notified in advance of any such transfer and of any resulting changes to this Privacy Policy.

8 Payment Data & Financial Security

f333 does not store full payment card numbers, bKash PINs, Nagad PINs, Rocket PINs, or any authentication credentials belonging to your payment accounts. When you make a deposit or withdrawal, your payment credentials are transmitted directly to the relevant payment processor over an encrypted connection and are never stored on f333 servers.

f333 retains only the last four digits of a registered card or mobile banking number, the transaction reference number, the BDT amount, and the date and time of the transaction. This limited financial record is retained for AML compliance and dispute resolution purposes.

All withdrawals are made exclusively to payment methods registered in the same name as the f333 account holder. This policy protects against unauthorised fund transfers and is a core component of our AML compliance framework.

9 Cookies & Tracking Technologies

f333 uses a minimal set of first-party cookies and browser session storage to operate the platform. We do not use third-party advertising cookies, cross-site tracking pixels, or social media tracking tags.

9.1 Essential Cookies

These cookies are strictly necessary for the platform to function and cannot be disabled without preventing core features from operating. They include your session authentication token (which keeps you logged in), CSRF protection tokens (which prevent cross-site request forgery attacks), and your language and currency preference settings.

9.2 Analytics Cookies

f333 uses first-party analytics to understand how players navigate the platform, which pages are most visited, and where technical errors occur. This data is collected in aggregated, anonymised form and is used solely to improve the f333 user experience. No individual player is identified in analytics reports.

9.3 Managing Cookies

You can control cookie settings through your browser's built-in privacy controls. Please note that disabling essential cookies will prevent you from logging in and using core platform features. Disabling analytics cookies will not affect your ability to use f333.

10 Data Retention

f333 retains personal data for the following periods:

• Active account data: Retained for the duration of your active player account plus a minimum of five (5) years following account closure, to satisfy AML and financial record-keeping obligations;
• KYC and identity verification records: Retained for a minimum of five (5) years following account closure;
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction;
• Support communications: Retained for a minimum of three (3) years from the date of each interaction, for dispute resolution and quality assurance purposes;
• Marketing consent records: Retained for as long as you remain opted-in to marketing communications, plus two (2) years following opt-out to demonstrate compliance;
• Technical and analytics data: Aggregated analytics data is retained indefinitely in anonymised form; raw IP logs are retained for a maximum of twelve (12) months.

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Deletion requests submitted before the end of a mandatory retention period will be noted and actioned as soon as the retention obligation has been satisfied.

11 Your Data Rights

As a player on f333, you hold the following rights over your personal data. All rights requests should be submitted to [email protected]. f333 aims to respond within 30 calendar days of receipt, free of charge.

12 Security Measures

f333 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Transport encryption: All data transmitted between your device and f333 servers is encrypted using TLS 1.3 with 256-bit AES ciphers;
• Password hashing: Passwords are stored using a modern, computationally expensive one-way hash function (bcrypt or equivalent) with a unique per-user salt;
• Two-factor authentication (2FA): Optional SMS-based 2FA is available to all players and is strongly recommended for account security;
• Access controls: Access to player data by f333 staff is role-based and restricted on a strictly need-to-know basis. All staff access to production data is logged and audited;
• Infrastructure security: f333 servers are hosted in secure data centres with physical access controls, environmental monitoring, and redundant connectivity;
• Regular security reviews: f333 conducts periodic security reviews and vulnerability assessments of the platform to identify and remediate potential weaknesses.

13 Minors

f333 strictly prohibits the use of the platform by individuals under the age of 21. f333 does not knowingly collect personal data from individuals under 21 years of age. If f333 becomes aware that personal data has been collected from an individual under 21, that account will be immediately closed, all associated data will be deleted (except where retention is required by law to evidence the breach), and any deposits made will be handled in accordance with the f333 Terms & Conditions.

Parents and guardians who believe that a person under 21 in their care has registered an f333 account should contact our support team immediately at [email protected]. f333 will action all such reports as a priority.

14 Changes to This Privacy Policy

f333 reserves the right to update this Privacy Policy at any time. Where changes are material — meaning they affect how your data is collected, used, or shared in a way that is less protective of your rights — f333 will notify registered players via the email address held on file at least seven (7) days before the changes take effect.

Non-material changes (such as corrections to typographical errors, clarifications that do not alter the substance of any section, or updates to contact information) may be made without prior notice. The current version of this Privacy Policy is always available on this page, with the effective date displayed at the top of the document. Continued use of f333 after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

15 Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how f333 has handled your personal data, please contact our support team using the details below. All privacy-related enquiries are handled by our dedicated data protection team.

Please mark the subject line of your email "Privacy Request — [Your Username]" to ensure your message is routed directly to our data protection team and handled with priority.